Constituent & Community Services
My priority is ensuring that our government works for you. Here’s how I can help when you need assistance.
Constituent Services is central to my work as your Commissioner. I am here to help you solve a problem and improve our community.
But, before you get to submitting a request, it helps us to help you if you've already reported the issue to 311, the District non-emergency reporting service. Please submit a report to 311 here (and upload any pictures you might have) and include the assigned 311 # in your request below. It helps us address your issue much quicker once it is in the system. You can track your submissions and get updates from the agency.
Important note: agencies use 311 requests to map larger issues and make decisions about devoting resources through the 311 system, so reporting your issue there first is the best way for me to ensure city government is aware of similar problems in our community and can direct the appropriate resources toward comprehensively addressing them.
Report Your Issue.
Report your issue directly to 311 for assistance first, if possible. 311 is DC’s central non-emergency reporting service for government services. I am happy to provide further assistance to make sure your issue is resolved in a timely manner.
You can make a 311 request by visiting the 311 website, calling 311, texting 32311, or downloading the DC311 app for iPhone or Android.
Fill out a service request form.
Please fill out a service request below, and I will be in touch with you as soon as possible. Be sure to include the assigned 311 # if you have one in your request when you submit it.
Look out for a response.
Once you submit your constituent services request, please be patient. I will get back to you within 72 hours, at the latest. If you require immediate assistance, you may text or call me directly at (202) 855-8550 and leave a message with your name, number, the nature of your call and request, and I will get back to you within 24 hours.